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If you tell me I will listen.  If you show me I will see.  But if you let me experience I will learn

 

Walker Hall Associates
Stratford House
Ramsgate
Stockton-on-Tees
TS18 1BT
T: (01642) 672323
F: (01642) 677261
E: info@whanet.co.uk

     

End User Business Skills Development from Walker Hall Associates

1 years access to this course is available for just £149.

 Getting Started
  • Getting Started: How to Take a Course

Basics of Business Math

  • 1 Fractions
  • 2 Decimals
  • 3 Calculator
  • 4 Equations
  • 5 Percents
  • 6 Reports

Business Communication

  • 1 Writing Skills
  • 2 Forms of Writing
  • 3 Documentation

Business Management

  • 1 Pressure
  • 2 The Three C's
  • 3 Visualization
  • 4 Stress Management
  • 5 Project Management
  • 6 Project Resources

Customer Service Series

  • 1 Defining Service
  • 2 Communicating
  • 3 Fixing Problems
  • 4 Building a Department
  • 5 Tools of the Trade

Grammar Series

  • 1 Fundamental Sentence Structures
  • 2 Punctuation
  • 3 Complex Sentence Structures
  • 4 Advanced Grammar
Motivation
  • 1 Leading with a Vision
  • 2 Communicating
  • 3 Rewarding and Correcting
  • 4 Performance and Training
  • 5 Building Trust

Negotiating

  • 1 Negotiating Techniques
  • 2 Gaining Control
  • 3 Closing the Deal
  • 4 Everyday Negotiations

Project Management Series

  • Management Overview
  • Understanding the Project Manager's Role
  • Defining the Problem
  • Determining the Strategy
  • Developing the Work Breakdown Structure
  • Estimating and Scheduling Resources
  • Understanding Scheduling Computations
  • Tracking Project Activities
  • Closing Out the Project
  • Formalizing Project Management Standards
  • Developing Project Teams
  • Ensuring Your Own Effectiveness

Sexual Harassment Series

  • 1 Understanding the Issues
  • 2 Understanding the Law
  • 3 Assessing Problem Situations
  • 4 Responding Effectively 
  • 5 Designing Policies and Procedures
  • 6 Federal and State Law 
  • 7 Common Law Tort Actions 

Time Management Series

  • 1 Introduction
  • 2 Meetings
  • 3 Managing Work
  • 4 Co-Workers
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